Accommodation Policies & House Rules

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Payment & Cancellation

DIRECT BOOKING PAYMENT & CANCELLATION POLICY


A $1 AUD pre-authorisation is held at the time of booking to confirm the nominated payment method and then released within 24 hours.


Full payment is collected from the nominated payment method the day that the free cancellation period ends.


Stays less than 14 nights are fully refundable up until 5 days prior to check-in (3 PM).

Stays 14 nights or more are fully refundable up until 14 days prior to check-in (3 PM).

Cancellations following the above stated deadlines incur a 50% cancellation fee, excluding no-shows & cancellations during the reservation which incur a 100% fee (full accommodation cost).


PLEASE NOTE: If your payment fails we will contact you promptly. If unable to reach you within 24 hours and following multiple attempts, your reservation will regretfully be cancelled.



ONLINE TRAVEL AGENT PAYMENT & CANCELLATION POLICY


For reservations made through a travel agent such as airbnb or booking.com, please see the cancellation & payment policy provided by the 3rd party.​ In these instances, the accommodations policy is that we follow the travel agents payment and cancellation terms.

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Bond Hold & Release

A $100 AUD bond (pre-authorisation) is held 1 day prior to check-in on the nominated payment method for all stays*.


If all house rules are followed, the property has been respected & returned tidy, the kitchen and its appliances have been returned clean as found, and no items are missing or damaged, the bond is released following check-out (5 days from hold date).


A refund will NOT show on your bank statement. This is because the funds were never captured, only pre-authorised. Once released the original hold transaction will simply disappear from your banking, in most cases immediately but allowing 10 business days depending on your bank.


Damages exceeding the bond amount will still be charged to the guest.


*If you booked through Airbnb this is managed separately through the platform.

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Cautions & Children

While children are welcome, the accommodation has been thoughtfully designed to best accommodate adults. The safety of children, as well as responsibility for the care of furnishings and the property itself during each stay, rests entirely with the person/s who made the booking and completed the bond hold.


Children must be under constant supervision, and a high level of care is expected from supervising adults to ensure the property is maintained in the condition it was found.


The property will include items that could be considered unsuitable for some children &/or individuals including but not limited to: electrical outlets, power leads, large wall lent mirrors, expensive decorations and furniture, cleaning chemicals, knives and cooking utensils, bug sprays, hammocks, high balconies, and balcony furniture.

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HOUSE RULES & POLICIES

PLEASE RESPECT OTHER RESIDENTS

- Do not ask other residents for assistance or directions.

- Do not knock on their doors.

- Be quiet when coming and going and do not slam doors.

If you need assistance, please contact your host who will be happy to help!


NOISE - STRICTLY NO PARTIES

No noise is permitted between 10 PM and 9 AM, and noise consideration is required at all other times. Parties, events, loud gatherings, binge drinking, smoking, and recreational drug use are strictly prohibited at all properties.


If you're visiting Newcastle to party, please cancel your reservation. Our properties are located in residential buildings, and we wish you a great time somewhere more suitable—like a hotel.


Breaching this policy will result in immediate eviction without refund.


CHECK-IN

- Check-in: 3:00 PM - 9:00 PM, later check-in is not available.

- Self check-in: Simple instructions will be sent 1 day before arrival (3 PM). You will NOT need to collect keys from an independent location, simply at the property on arrival.


CHECK-OUT

- Checkout by 10:00 AM

- The kitchen and its appliances must be returned clean as found.

- The apartment must be returned tidy and well respected.

- Rubbish must be removed.

- For best hygiene, please do not hand wash items (unless wooden).

- If sofa bed/ cot linen is used (where applicable), please leave out for laundering.


The accommodation does not charge a standard cleaning fee, your bond may be held as a cleaning fee where the check-out policy is not followed. Thank you!


DURING YOUR STAY

- No pets.

- No smoking, including balconies.

- Common terraces and BBQ areas are for residents use only.

- Please respect neighbours and park only in the allocated space, NEVER encroaching on another space.

- Only the agreed and paid for number of guests may stay at the property. No unlisted guests are to be in the property after 10 pm.

- Facilities: Some stays include use of common facilities such as a gym. In these instances, access instructions will also include usage requirements that must be followed.


If any of these rules are broken or the property or neighbours are disrespected at any time, your booking will be cancelled and you will have to vacate without a refund.


Thank you!